Unknown error occurred while tracking email via CRM Outlook client
Seems that quite a lot of people have already experienced some kind of error with the CRM Outlook client. Today was one of those days again where I experienced an error. I did a clean install of the CRM 2011 Outlook client and connected to the CRM 2011 on premises environment. All seemed to be going extremely well. My contacts were being synchronized etc…
I wanted to track an email in CRM so I clicked the button “Track”. First a little pause and then boom, an error box popped up saying “An unknown error occurred while synchronizing data to Outlook.”.
Ok not much to go with so I checked if there were any logs in the log directory: (“c:\Users\[USERNAME]\AppData\Local\Microsoft\MSCRM”)
No results there so I had to find a different solution to get some more information. I enabled tracing in Diagnostics tool that comes with the CRM 2011 Outlook client.
Tried to track the email again to get that error box again and looked in the tracing file. (C:\Users\[USERNAME]\AppData\Local\Microsoft\MSCRM\Traces)
Now I did find something:
[2012-04-06 11:08:08.6] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrRetrieveAndSetRegardingIdInOutlook File: c:\bt\32691\src\application\outlook\addin\emailhelper.cpp Line: 999
>hr = 0×80004004
[2012-04-06 11:08:08.7] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrPromoteMailItemInCrm File: c:\bt\32691\src\application\outlook\addin\emailhelper.cpp Line: 1754
>hr = 0×80004004
[2012-04-06 11:08:08.7] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrCreateInCrm File: c:\bt\32691\src\application\outlook\addin\emailhelper.cpp Line: 1406
>hr = 0×80004004
[2012-04-06 11:08:08.7] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrCreateInCrm File: c:\bt\32691\src\application\outlook\addin\emailhelper.cpp Line: 1432
>hr = 0×80004004
[2012-04-06 11:08:08.94] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrCreateInCrm File: c:\bt\32691\src\application\outlook\addin\emailhelper.cpp Line: 1452
>hr = 0×80004004
[2012-04-06 11:08:08.94] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrCreateInCrm File: c:\bt\32691\src\application\outlook\addin\emailhelper.cpp Line: 1454
>hr = 0×80004004
[2012-04-06 11:08:08.95] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrPromoteItemToCrm File: c:\bt\32691\src\application\outlook\addin\emailhelper.cpp Line: 243
>hr = 0×80004004
[2012-04-06 11:08:08.95] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CItemHelper<struct Outlook::_MailItem>::PromoteItemToCrm File: c:\bt\32691\src\application\outlook\addin\ItemHelper.h Line: 354
>hr = 0×80004004
[2012-04-06 11:08:08.95] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CSyncToOutlook::SyncItemByTypeByAction File: c:\bt\32691\src\application\outlook\addin\synctooutlook.cpp Line: 1451
>hr = 0×80004004
[2012-04-06 11:08:08.96] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CSyncToOutlook::ProcessSyncResult File: c:\bt\32691\src\application\outlook\addin\synctooutlook.cpp Line: 1784
>hr = 0×80004004
[2012-04-06 11:08:08.97] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CSyncToOutlook::ProcessSyncResult File: c:\bt\32691\src\application\outlook\addin\synctooutlook.cpp Line: 1831
>hr = 0×80004004
[2012-04-06 11:08:08.97] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetErrorDescription File: c:\bt\32691\src\application\outlook\addin\..\common\ResourceManagerEx.h Line: 148
>hr = 0×80004005
[2012-04-06 11:08:08.99] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrLoadManagedString File: c:\bt\32691\src\application\outlook\addin\..\common\ResourceManagerEx.h Line: 35
>hr = 0×80040203
[2012-04-06 11:08:08.99] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | LoadManagedString failed with hr = 0×80040203. Function: HrLoadManagedString File: c:\bt\32691\src\application\outlook\addin\..\common\ResourceManagerEx.h Line: 37
[2012-04-06 11:08:08.100] Process:OUTLOOK |Thread:5696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetErrorDescription File: c:\bt\32691\src\application\outlook\addin\..\common\ResourceManagerEx.h Line: 154
>hr = 0×80040203
I’m just posing that long error message so that others with the same error will hopefully have something with this post.
So how did I fix this problem?
I though I was stuck because on the forums there wasn’t much information about this issue. Here’s what I did:
1) Go into control panel
2) Open Programs and Features
3) Select “Microsoft Dynamics CRM 2011 for Microsoft Outlook”
4) Click Uninstall/Change
5) Select Repair
Hope this helps for you too!
